Refund Terms

Thank you for shopping with SILQORNAVEX. We are committed to providing quality products and ensure customer satisfaction. Below are our refund terms:

1. General Refund Policy

If you are not completely satisfied with your purchase, you may be eligible for a refund based on the conditions outlined below:

• The product must be unused and in the same condition that you received it.
• Requests for refunds must be made within 30 days of the purchase date.
• Proof of purchase is required to process any refund requests.

2. Refund Process

To initiate a refund, please follow these steps:

• Contact our customer service team at [email protected] with your order details and reason for refund.
• Our team will review your request and respond within 3-5 business days.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

3. Non-refundable Items

Please note that certain items are non-refundable. These include:

• Gift cards
• Downloadable software products
• Items on sale or clearance

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [email protected].

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions regarding our refund terms, please do not hesitate to contact us at [email protected].

Thank you for choosing SILQORNAVEX.